Return & Refund Policy

Customer satisfaction is important to us. If you are not satisfied with your purchase due to receiving a damaged, defective, or incorrect product, we are here to help.

Return Eligibility

Customers may request a return if:

• The product was received damaged.
• The wrong item was delivered.
• The product has a manufacturing defect.

Return Conditions

• Return requests must be submitted within 3 days of receiving the product.
• The product must be unused and returned in its original packaging.
• Proof such as photos or videos may be required for verification.

Non-Returnable Items

Certain products may not qualify for returns due to hygiene, personal care, or product-specific restrictions.

Refund Process

• Once the returned item is received and inspected, we will review the request.
• Approved refunds are processed within 5–10 business days.
• Refunds may be issued through bank transfer or another mutually agreed method.

Exchange Policy

Eligible products may be exchanged if stock is available.

Important Notes

• Shipping charges are generally non-refundable unless the error occurred on our side.
• Products damaged due to misuse or improper handling after delivery are not eligible for refund or exchange.

For assistance:

📧 info.jazeeramart0@gmail.com
📞 +966 55 473 2129